Filed under: Best Practices in France, Best Practices in Sweden, Best Practices in The Netherlands, Corporate Social Responsibility, Directions for Sustainable Innovation, Your customers want your products to be green | Tags: Connotations, CSR, Cultural Differences, Decision Making Process, Europe, France, Hierarchy, Netherlands, Sustainable Development, Sweden
If you ask people what sustainability is all about, you will probably get multiple answers. Between 2009 and 2011 I interviewed sustainability managers across Europe. I found out that sustainable development has different connotations. Interpretations are often linked to historical developments.
In France, sustainability (développement durable’) has a strong social connotation. The principles of the French revolution, ‘Liberté, Egalité and Fraternité’, are still visible in today’s society. People believe that rights of individuals, employees and families should be defended at all times. You can recognize this social connotation of sustainability in the approach of Orange and of La Poste.
The Swedes are known to be very close to nature. For many Swedes, sustainability is more connected to environmental aspects. You can read more about this in the case study about best practices of Ericsson.
Not only national connotations may differ. Differences in business culture impact the way how sustainable strategies can be implemented in a successfull way.
In France, the society is organised in a strongly hierarchical way. Important decisions are taken at top level. This allows a swift implementation of new strategies. Decisions are taken early in the process and handed top-down through the hierarchy, as is done for example at Danone.
In Northern European countries, important decisions are often being made after intensive consultation rounds. These consultatations are being used to gather ideas but notably to make sure that all participants agree on the specific decision. A disadvantage is that this process may be time consuming.
What can we learn from the above?
First: Never assume that your understanding of sustainability is being shared by everyone across Europe – let alone people in the Americas, in Asia or Africa. When you are developing a multinational sustainability strategy, make sure you understand the regional connotations and include them as much as possible.
Second: Be aware of differences in business culture. Your sustainability implementation plan will need to be challenged by local experts. You will probably need to adapt it to the local business culture and decision making process in order to be successfull.
Globalisation improves a mutual understanding between people in different countries. Also national business cultures may change. French organizations slowly get less hierarchical. Generation Y employees get in direct contact with company boards as the case study of the Veolia Environnement illustrates. Globalisation however needs time to develop. At date, the differences in connotations, historical legacy and business culture are still very important.
Develop global, but adapt to local conditions: Test your global strategy with regional experts, and complete your strategy with regional implementation tactics, for instance in cooperation with national governments and local NGO partners, as DSM, Philips and Nokia show.
More about Best Practices of European Sustainability Leaders in: ‘Your customers want your products to be green’.
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